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LICENSE PROBLEMS: • “Invalid License Error” and other license errors - Troubleshooting Steps Below: Windows Users: Delete the following folder: C:/ProgramData/ VideoCopilot C:/ProgramData is an hidden folder so you might need to type it in the Windows Explorer address bar. After deleting the folder, run the full Element 3D installer (not the patch) and license as normal by entering your download account email and password. Or, if necessary the manual license method. ***If you do the manual license method, you can't use any old license or license request files that were created before deleting the above folder*** If the Video Copilot folder is not present then install the full Element 3D installer. Mac Users: Delete the following folder: Library/Application Support/ VideoCopilot Library is a hidden folder so you might need to go to Finder menu 'Go' and use 'Go to Folder.' And type the path in. (click screenshot below to see full path) After deleting the folder, run the full Element 3D installer (not the patch) and license as normal by entering your download account email and password.
Or, if necessary the manual license method. ***If you do the manual license method, you can't use any old license or license request files that were created before deleting the above folder*** If the Video Copilot folder is not present then install the full Element 3D installer. • “License Limit Reached” This happens when the default amount of license attempts have been used up. We understand that computer problems happen which require re-installation. Send an email to support@videocopilot.net and include your Video Copilot download account email or your order number and we can help. Eltex alatau puljt instrukciya.
MODEL BROWSER EMPTY: • Model Browser Empty/Missing - Even the starter pack content is missing! This happens if the Element 3D assets get de-linked from the Element plug-in.
The solution is to run the full Element 3D installer again to link the assets back to Element. Make sure to choose the original location that you had the assets installed so that your 3rd party models will also link up.
PLUG-IN NOT OPENING - TROUBLESHOOTING STEPS BELOW: • - Check to see if your machine is compatible with Element. (the link goes to current Element page). Check this link for. Windows 7 Users - Update to Service Pack 1 which is required for Element V2. Then download and install. • Update Element: The latest version is available in your Video Copilot download account.
• Update Graphics Card Driver: - If using Windowsthen you can update your drivers using the links below: ***The Windows update feature is sometimes unreliable and we recommend updating your graphics drivers directly from Nvidia or AMD using links above.*** -If using Mac, the latest drivers are included with the OS X updates. • Re-Install Element: For a complete re-install, see the steps below: Windows Users: Delete the following folder: C:/ProgramData/ VideoCopilot C:/ProgramData is an hidden folder so you might need to type it in the Windows Explorer address bar.
After deleting the folder, run the full Element 3D installer (not the patch) and license as normal by entering your download account email and password. Or, if necessary the manual license method. Mac Users: Delete the following folder: Library/Application Support/ VideoCopilot Library is a hidden folder so you might need to go to Finder menu 'Go' and use 'Go to Folder.' And type the path in. After deleting the folder, run the full Element 3D installer (not the patch) and license as normal by entering your download account email and password.
Or, if necessary the manual license method. • If steps above don’t solve the problem: Send email to support@videocopilot.net. RENDER PROBLEMS: - Nvidia Error Code: 6 - This means you are maxing out your graphics card’s VRAM. Steps to lower the GPU requirements of the Element layer: • Lower Multisampling in the Element Output controls. You can turn it down as much as 0 depending on the project. • Try lowering Element’s Render Settings for settings such as Ambient Occlusion, Motion Blur, Depth of Field, etc.
• Lower Particle Count in the Group settings. - Render Problem - AE shutting down or Element error during render - Steps to try: • Lower Multisampling in the Element Output controls. You can turn it down as much as 0 depending on the project.
• Try lowering Element’s Render Settings for settings such as Ambient Occlusion, Motion Blur, Depth of Field, etc. • Lower Particle Count in the Group settings. • Disable Multiprocessor Rendering inside of After Effects. To find this option in After Effects, go to Edit--Preferences--Memory & Multiprocessing-- Uncheck “Render Multiple Frames Simultaneously” - Comps Larger than 1080p - This is somewhat normal for GPU's. Comps using Element that are larger than 1080p may cause problems if the GPU runs out of memory. One possible solution to lower memory requirements is to set the Element render settings before you start working. To do this you could do the following: 1.